Delivery Policy

Sateria makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours after confirmation of Payment. Please note orders made after 1:00 PM will be entered the next day. Weekend orders will be processed on Monday.

Some orders might be subject to the interbank delay of up to 3 days for your deposited funds to reflect before the items can enter the shipping process.

Sateria makes use of the local postal service for all posted gift vouchers, Speed service's counter-to-counter or door-to-door delivery's for other parcels, depending on your preference.

Items may be collected from Sateria's premises free of charge. You will be notified via email when package is available for collection. Packages will be available for collection 24 hours a day 7 days a week. Below are Sateria Spa's Address details:

2 Clyde Street

Stock Availability:
If we find that the product is not available we will contact you immediately. If we find that the item cannot be shipped from the supplier within 5 working days, we will contact you with alternative options including the possibility of a full refund.

Delivery Charges:
Delivery charges are not included in our pricing, and are calculated on the overall weight of all products. If you have not made yourself available to accept delivery of the goods, we reserve the right to charge you for additional attempts to deliver the purchased goods.

Free Courier Delivery:
A Shopping Cart with a Total Value of Over R 1000 is free of charge.

Lost Delivery:
Without any contrary evidence, we will carry the costs in full and either refund the Purchase or send you a replacement all with our apologies.

Delivery Rules:
A signature is required for all shipments upon receipt, Packages cannot be rerouted. Someone must be at the address to receive the package and sign for it.

A shipping POD with a signature is conclusive proof that the delivery was made.

If your order contains any oversize item we will notify you before we process the order

International Orders:
Sateria does not service any orders from outside of South Africa.


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